At Cessilion, we want you to be delighted with every product you purchase from us. If, for any reason, you are not entirely satisfied with your order, we encourage you to review the following details of our Return Policy.
1. Eligibility for Returns
- Timeframe: You may return your product(s) within 30 days of the delivery date.
- Condition: Returned items must be unused, undamaged, and in their original packaging.
- Exceptions: Certain products are non-returnable:
- Customized or personalized items
- Edible or perishable products
- Any item that has been used or altered after delivery
If you’re uncertain whether your item is eligible for return, please contact our customer support before initiating the return process.
2. Return Process
- Contact Us: Reach out to our Customer Service team at ac****@ce*******.com or +1 (307) 461-9170 with your order details and the reason for your return.
- Return Authorization: We’ll provide you with a Return Authorization and shipping instructions.
- Packaging: Carefully pack your item(s) to prevent any damage in transit. Items must arrive in original condition for the refund to be issued.
3. Refunds
- Original Shipping Fees: Please note that shipping fees from the original order are non-refundable.
- Refund Method: Once we receive and inspect the returned product(s), a credit will be issued to your original payment method. Refund processing times may vary depending on your financial institution.
- Partial/Denied Refunds: If returned items are found to be used, damaged, or missing components, we reserve the right to deny a refund or issue a partial refund at our discretion.
4. Exchanges
We currently do not offer exchanges. If you wish to replace a returned item with a different product, please place a new order.
5. Contact Us
We strive to provide a positive shopping experience for all our customers. If you have any questions or concerns regarding your return, please feel free to reach out to us:
- Email: ac****@ce*******.com
- Phone: +1 (307) 461-9170
- Address: 30 N Gould St Ste 6438 Sheridan, WY 82801
Thank you for shopping with Cessilion. We appreciate your understanding and cooperation with our Return Policy. If you have any further inquiries, do not hesitate to contact us. We are always here to help!
