Last Updated: 12/27/2024

Welcome to Cessilion, operated by XEM LLC. This Shipping Policy outlines how we handle the packing, processing, and delivery of orders placed through our website, https://cessilion.com/. By placing an order, you agree to the terms set forth below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • Order Confirmation: Upon placing an order, you will receive a confirmation email with your order details.

If an item is out of stock or there is an issue with payment, we will contact you as soon as possible to discuss next steps.

2. Shipping Methods & Rates

  • Domestic Shipping: We offer a range of shipping options (e.g., Standard, Expedited) to ensure that your purchase arrives in a timely manner. Shipping charges depend on your selected method and order total.
  • International Shipping: We ship to many countries worldwide. International shipping rates and delivery times vary depending on the destination. Additional customs fees or import duties may apply and are the responsibility of the recipient.
  • Free Shipping Promotions: From time to time, we may offer free shipping promotions based on order value, location, or specific product lines. Details of such promotions will be clearly displayed on our Site.

3. Delivery Timeframes

  • Estimated Delivery: Standard shipping within your region typically arrives within 3–7 business days, while international deliveries may take 7–21 business days or longer.
  • Delays: Please note that unforeseen events (e.g., weather, customs delays, carrier disruptions) may affect delivery times. We are not responsible for delays caused by third-party carriers or customs processes.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing the tracking information. You can monitor your package’s progress via the carrier’s website or the tracking link provided in the email.

5. Address Accuracy & Undeliverable Packages

Ensure your shipping address is complete and accurate at checkout. We are not liable for packages delivered to incorrect or outdated addresses. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping fees may apply).

6. Lost, Damaged, or Delayed Shipments

  • Lost Packages: If tracking indicates your package is lost, contact us promptly. We will work with the carrier to locate or replace the item as necessary.
  • Damaged Items: Inspect your package upon arrival. If any items are damaged, please contact us within 48 hours with photos of the damage.
  • Delayed Delivery: If your package is significantly delayed, please reach out to our customer support team for assistance.

7. Returns & Exchanges

For details on returning or exchanging a purchase, please refer to our Return Policy. Shipping costs for returns or exchanges may be the responsibility of the customer, unless otherwise stated.

8. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately upon being posted on our Site. We encourage you to review this page periodically for any changes.

9. Contact Us

If you have questions or concerns regarding your shipment, please reach out to us at:

  • Email: ac****@ce*******.com
  • Phone: +1 (307) 461-9170
  • Address: 30 N Gould St Ste 6438 Sheridan, WY 82801

Thank you for choosing Cessilion. We appreciate your business and strive to provide a seamless shipping experience!